Service Centre
Service Centre
If you have bought a device through Edunet, we will help get the machine fixed. Enter your details and we will be in touch to arrange it.
If you have bought a device through Edunet, we will help get the machine fixed. Enter your details and we will be in touch to arrange it.
If you’ve purchased optional insurance from iBroker, Lenovo, HP or Acer, you can claim with us—regardless of where you bought it.
Enter your details via the button below and we will be in touch to arrange a repair, replacement, or refund for your device.
Whether it was dropped, lost, stolen, or even had chocolate milk spilled on it, we can help. Surprisingly, we have a lot of experience with the latter!
If you’ve purchased optional insurance from iBroker, Lenovo, HP or Acer, you can claim with us—regardless of where you bought it.
Enter your details via the button below and we will be in touch to arrange a repair, replacement, or refund for your device.
Whether it was dropped, lost, stolen, or even had chocolate milk spilled on it, we can help. Surprisingly, we have a lot of experience with the latter!
Questions? We're happy to help you claim warranty or insurance.
Email Us: service@edunet.com.au
For fastest results, include as much information as possible.
Call 03 9708 8700
For fast help between 8AM to 4PM, Monday to Friday.
Questions? We're happy to help you claim warranty or insurance.
Email Us
For fastest results, include as much information as possible.
Call 03 9708 8700
For fast help between 8AM to 4PM, Monday to Friday.
COVID-19 Update: How to Log Warranty or Insurance Claims During School Closure
As the situation with COVID-19 develops, we will continue to ensure your student’s device is in working order. Their ability to study remotely in this crisis is important to us.
If your school is closed, our Victorian office is already prepared to accept all warranty and insurance repairs, although we won’t be able to perform them on-site.
Due to this unique circumstance, we are limited in assisting with any software related issues and will have to direct you to your school’s intranet. We apologise for any inconvenience caused.
COVID-19 Update: How to Log Warranty or Insurance Claims During School Closure
As the situation with COVID-19 develops, we will continue to ensure your student’s device is in working order. Their ability to study remotely in this crisis is important to us.
If your school is closed, our Victorian office is already prepared to accept all warranty and insurance repairs, although we won’t be able to perform them on-site.
Due to this unique circumstance, we are limited in assisting with any software related issues and will have to direct you to your school’s intranet. We apologise for any inconvenience caused.
Step One: Log Your Service Request Using the Relevant Option Above
You will then be asked for your contact details and a description of the problem via a popup or redirected to another website for your insurance claim.
Step Two: Arrange for Pickup
Once your service request is logged we will collect the laptop from your home if you live in Greater Melbourne, this will be done during business hours.
Step One: Log Your Service Request Using the Relevant Option Above
You will then be asked for your contact details and a description of the problem via a popup or redirected to another website for your insurance claim.
Step Two: Arrange for Pickup
Once your service request is logged we will collect the laptop from your home if you live in Greater Melbourne, this will be done during business hours.
The device with be sanitised before and after being worked on by our staff. We also limit contact with the machine as much as possible.
Step Four: It Is Repaired
You will receive email updates as the job progresses. Average turnaround of warranty and insurance jobs is three days. Please keep in mind that repair times can differ due to current circumstances.
The device with be sanitised before and after being worked on by our staff. We also limit contact with the machine as much as possible.
Step Four: It Is Repaired
You will receive email updates as the job progresses. Average turnaround of warranty and insurance jobs is three days. Please keep in mind that repair times can differ due to current circumstances.
Step Five: We Return Your Device
Your device will arrive back at your address via drop off.
Questions?
We are happy to assist. Please call 03 9708 8700 or email us.
Step Five: We Return Your Device
Your device will arrive back at your address via drop off.
Questions?
We are happy to assist. Please call 03 9708 8700 or email us.
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